Refund Policy

1. Try before you pay

Every paid plan starts with a free trial, and the free plan has no time limit at all. We would much rather you established that Krrim suits your team before money changes hands than processed a refund afterwards.

2. First purchase — 14 days

If you are unhappy with Krrim within 14 days of your first paid charge, write to support@krrim.com and we will refund it in full. You do not have to give a reason, though telling us one helps us fix whatever it was.

3. Ongoing subscriptions

• Monthly plans. Cancel any time. Your plan stays active until the end of the period you have paid for, and you are not charged again. We do not refund partial months.
• Annual plans. Cancel any time. After the first 14 days we refund the unused whole months remaining, less any discount that was applied for committing annually.
• Seat changes. Adding members mid-period is prorated and charged. Removing them takes effect at the next renewal and is not refunded mid-period.

4. Price changes and downgrades

If we raise prices, the change applies at your next renewal and never mid-period — you always finish the period you paid for at the price you paid. Downgrading takes effect at the next renewal; we do not refund the difference for the current period.

5. When we will not refund

• Accounts terminated for a breach of the Terms of Service.
• Periods already used, beyond the windows described above.
• Charges disputed more than 90 days after they were made.

6. Exceptions

If something went genuinely wrong on our side — a prolonged outage, a billing error, a charge you did not authorise — tell us. We will make it right, and this policy is not the reason we would not.

7. How to request a refund

Email support@krrim.com from the address on the account, with your workspace name and the charge in question. We respond within two business days. Approved refunds go back to the original payment method and typically appear within 5–10 business days, depending on your bank.

8. Your statutory rights

Nothing in this policy limits any refund or cancellation right you have under the consumer law that applies to you.